Account & billing
Hostinger refund policy: what the 30-day guarantee really covers
Hostinger refund policy in plain terms: hosting is refundable for 30 days from purchase, domains are not, and a claimed free domain is usually deducted.
By Mr. Ahmed · 20+ years in tech
Published · 6 min read
The short answer
- 01Hostinger refunds most hosting plans in full if you cancel within 30 days of paying, with no reason required.
- 02The guarantee covers web, WordPress, cloud and VPS hosting plus the Website Builder, on any prepaid term including 48 months.
- 03Domain registrations are never refunded, and if you claimed the free domain bundled with a plan, its value usually comes out of the refund.
- 04The 30 days start at payment, not at setup, and hosting is not refunded at all after day 30.
The rule, and the exceptions that matter more
Cancel a Hostinger hosting plan inside 30 days of buying it and you get the hosting money back. No justification needed. That applies to web, WordPress, cloud and VPS hosting, and to the Website Builder.
The exceptions are where people get caught. A domain registration is not refundable. If your plan bundled a free domain and you claimed it, plan on its cost being subtracted from what you get back. And once day 30 passes, the hosting itself is no longer refundable.
Item by item: what comes back
Here is how the guarantee treats the things people typically have in their cart.
| What you bought | Refunded inside 30 days? | Detail |
|---|---|---|
| Web, WordPress or cloud hosting | Yes | The full prepaid amount, multi-year terms included |
| VPS hosting | Yes | Same 30-day window as shared plans |
| Website Builder | Yes | Handled like a hosting plan |
| Domain registration or transfer | No | You keep the domain until it expires |
| Free domain bundled with a plan | Partly | Once claimed, its value is usually taken off the hosting refund |
| Add-ons (email, SSL, privacy) | Depends | Some follow the hosting and some don't; the cancellation screen shows which |
The clock starts when you pay
This is the detail I'd underline. The 30 days run from the payment, not from the day you install WordPress or point the domain. Buy today, start building in three weeks, and you have roughly a week left to decide.
So treat the first day as test day. Install the site or SSH into the VPS straight away, check what you actually care about (page speed, whether mail gets delivered, whether your app builds), and make the call while the guarantee still protects you.
Requesting the refund in hPanel
It is a few minutes of clicking.
- 1Sign in to hPanel and go to Billing, then Subscriptions.
- 2Locate the plan you want refunded and open its settings.
- 3Choose to cancel the subscription. Inside the 30-day window, hPanel offers immediate cancellation with a refund.
- 4Select any reason, read the refund amount it displays, and confirm.
- 5No refund option showing? Open live chat from hPanel and ask for a refund under the 30-day money-back guarantee. Support can process it for you.
How long until the money arrives
Hostinger's side of the approval is quick, frequently the same day. The wait after that belongs to your payment provider. Card credits typically appear in 5 to 10 business days; wallets are often quicker.
Nothing after two weeks? Ask support for the refund reference and hand it to your bank or wallet provider so they can trace it.
Renewals are a different matter
The 30-day guarantee is written for new purchases. I would not rely on it to undo a renewal you forgot about. The dependable move is to switch off auto-renewal the moment you know a plan isn't staying. It keeps working until the end of the term you already paid for.
If the renewal price is the real problem, read how to pay less at renewal before you cancel anything.
Coupons and refunds
Using WEBHOST2026 doesn't change the guarantee. You get back what you actually paid, which is the discounted total, minus anything non-refundable such as a claimed domain. The 30 days stay 30 days, and no plan drops out of the guarantee because you used a code.
That also changes the risk calculation on long terms. A 48-month plan looks like a big commitment, but with a month of refund cover on the hosting it is less of a leap than it appears. The coupon guide explains how the extra 20% stacks on the sale price.
Questions people ask
Does Hostinger actually refund within 30 days?
Yes, for hosting. Cancel within 30 days of purchase and the hosting portion is refunded in full. Domain registrations and the value of a claimed free domain are excluded.
Is a 48-month plan refundable?
Yes, during the first 30 days. The guarantee covers the entire prepaid hosting amount regardless of the term you chose.
Do I lose my domain if I take the refund?
No. The domain is a separate registration that stays yours until it expires. Keep it at Hostinger or transfer it out once the transfer lock has ended.
Can I get a refund after day 30?
Not for hosting under the standard guarantee. What you can do is turn off auto-renewal so you aren't charged for another term.
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